Why Us?
Why Us?
Contents
- Get More for Less
- Knowledge, Experience & More
- Showroom, Virtual or On-site Consultation
- Canada Wide Shipping
- Quick Ship Program
- Our Price Guarantee
- Our Service Guarantee
- On time or on us
- Our Quality Guarantee
- Office Furniture Warranty
- Our Commitment to the Environment
- Our Commitment to Our Community
- Our Corporate Values
- Ready to find out more?
Get More for Less
With e3 Office Furniture, you get choices.
You benefit from real savings and extraordinary service. You also get quality for less.
Put our years of experience to work for you. With our advice, you can avoid making common and costly mistakes when purchasing office furniture and interior modular walls.
Enjoy a stress-free buying experience with us as you reap the rewards from workspaces that employees love and bosses who are happy to pay for them.
Let us help you eliminate the stresses in managing your organization’s most valuable and expensive resources – people and space.
Experience in providing tested solutions
We have received some of the best training there is to receive, but most of our expertise has come from our long-term customer relationships where we have worked side by side with our customers and other professionals to solve problems affecting employee productivity, workplace satisfaction and workspace utilization.
You will enjoy our unprecedented customer service
We have a track record of low to no deficiencies on our projects. We believe that quality products and excellent service should be provided to all customers – not just the customers who can afford to buy top brand names. From initial engagement to post sale services, our customers tell us that we set a standard of service that is unmatched in our industry.
Offering competitive value is simply not good enough. We offer you more for less.
Showroom, Virtual or On-site Consultation
In addition to our own showrooms, we offer the opportunity to visit our manufacturers’ facilities and previous installations completed for our satisfied customers. With previous installations you get the opportunity to ask the client why they selected e3 and how we performed during the procurement process and post installation.
We often find that decision makers, influencers and buyers are in either different cites, provinces and countries. In these cases, we can provide virtual design and consultation services. Whether the drawing you provide us of your space is a rough sketch, PDF of your space plan or an AutoCAD file, we will be able to assist you with your requirements.
We can save you time and money by bringing the showroom to you. We will visit your office to examine all variables, and to review possible designs and product solutions. If we are not able to come up with the solution during our first visit, we will then take this information away with us to be used in our search for a solution for you.
In all case, we will come back to you with 2D and 3D illustrations of our proposed solution. Using our photo-rendering software we can give you a clear picture of what your office will look like with your new furniture properly illustrated in your space.
Knowledge, Experience & More
Knowledge of innovative solutions for every type of workspace
You will receive above average service and advice from a team who has an average of 10 years or more experience in solving office workspace problems for clients across Canada from Vancouver, BC to St. John’s, NL, and many points in between. We have provided workspace solutions for every type of office environment you can think of. From small professional offices such as accounting, financial consulting, medical services, to medium size owner operated business to large cutting edge software development companies. It is from this experience that we can share furniture solutions that may work for your workspace.
Canada Wide Shipping
Coast to Coast Service
With humble roots in Atlantic Canada, e3 has grown to service customers from coast to coast and as far north as Iqaluit and Nain, Labrador. From British Columbia to Newfoundland and many points in between, we have delivered and installed office furniture for many satisfied customers.
Our map shows the scope of the geographic addresses of our customers. No location too remote for us. We have shipped via truck, boat and air cargo when needed.
Shipping options included:
- Full-service delivery, assembly, and disposal of packaging.
- Drop shipping to customer address – customer responsible for offloading and assembly.
- Pick up from our warehouse or our manufacturer’s warehouse.
Quick Ship Program
Designed, Delivered, and Installed in 1 to 2 weeks
You can have your office furniture delivered in two weeks or less from the time you place your order. From chairs to modular computer desks to executive desks, our vendors have it in stock and ready to ship.
Having many experienced space planners on staff and access to an extensive ready to ship inventory of office furniture allows to provide unmatched capabilities in our business.
Allow an additional week for shipments to Newfoundland and remote areas. Shipping to Northern locations like Labrador and Nunavut are subject to additional time depending on the mode of transportation available – road, boat, or air cargo.
Visit our ONLINE CATALOGUE for pricing on our quick ship options or call us to review your requirements.
Our Price Guarantee
You get great quality for up to 40% less
You will save on products that are up to 25 to 40% less expensive than some of our competitors. Our buyers have sourced products from Canadian, US, and offshore manufacturers that offer great quality for less than comparable suppliers. Because we are not obligated to sell primarily one manufacturer’s products, we can offer you solutions that are the best value for your money.
You get the savings from our efficient and effective operations
Where possible, we outsource warehousing, delivery, installation, and IT management to create an efficient and effective organization that saves you money. You get low prices, great service, and high quality because our overheads are the lowest in our industry. Your orders are delivered at the lowest possible cost in the shortest possible time by some of the most efficient and professional service providers. Your dollars buy a lot more at our company.
Our Service Guarantee
Unmatched service in the industry
We love our work, and it shows. You will deal with people who are driven to solve your problems. You will find that they are over-achievers. Some companies strive to have less than 5% deficiencies on orders. Our team’s goal is to supply your project with no deficiencies. Should there be deficiencies, you will be pleasantly surprised by the attention and response time from our staff compared to other companies you have dealt with.
On time or on us
We are so confident in our service that we will INSTALL your PRODUCTS for FREE if we ever fail to meet a promised installation date.
We believe excellent service should always be a given. It should not be something you have to pay extra for.
Our Quality Guarantee
Free extended labour warranty
We will only offer you commercial-grade solutions for work environments. Should any of the products we supply you with fail to perform during their warranty period, we will provide all the labour to fix the problem at no charge.
Don’t make the mistake of buying products from other companies that do not offer a FREE Extended Warranty. Just because two items look alike does not mean they are made the same or carry the same warranty.
Always ask for a copy of the product’s warranty to see the fine print of what is not included and the warranty time of each component. Avoid being hit with repair bills; buy your office furniture from e3 Office Furniture and get the highest quality for the lowest price with the greatest service. Check out our customer testimonials if you need proof that we deliver on our promises.
Certain conditions apply – only valid on products delivered to the original owner at the original commercial office space. Does not apply to residential deliveries. Travel charges will apply to businesses located more that 30 kms from our service location.
Office Furniture Warranty
Below are the warranties for the top selling products from our quick ship catalogue.
Limited Lifetime Seating Warranty
Performance Office Furniture warrants its seating to be free from defects in material and workmanship for as long as the original owner owns the product subject to the following limitations: Mechanisms, bases, casters, pneumatic cylinders, plastic components are warranted for 10 years. Upholstery material, including fabric, is warranted for 3 years. All external wooden components are warranted for 2 years. This warranty is limited to the original purchaser for normal commercial usage. Normal commercial usage is defined as a standard 40-hour workweek by a person weighing 250 lbs or less. Proof of purchase must be provided to make a claim under this warranty. Without limiting the generality of the foregoing, this warranty does not apply to seating which has been altered, refurbished, or damaged through normal wear and tear, negligence, abuse, shipping, storage, fire, flood, or earthquake. This warranty does not apply to natural changes that may occur in the colour or texture of leather, wood, or other materials. This warranty is invalid if the purchaser is using the seating for rental purposes. The original purchaser’s sole remedy under this warranty is the replacement or repair of the defective product at Performance’s option. Due to changes in fabrics, including styles, patterns, colours and dye lots, Performance cannot guarantee, when replacing or repairing a chair, the fabrics will match. This warranty does not cover labour or shipping costs incurred to repair or replace the chair. Please note: This warranty does not apply to plastic or metal folding chairs that are covered under a separate warranty.
Stacking Chair Warranty
Performance Office Furnishings Stacking Chair Canadian Warranty Performance Office Furniture warrants its stacking chairs to be free from defects in material and workmanship for 5 years from the date of purchase, as long as the original owner owns the product, subject to the following limitations: Fabric and foam are warranted for 2 years. Plastic stacking chairs are not warranted for damage attributable to items with a temperature of over 40 degrees Celsius being placed on the surface. Stacking chairs are not warrantied for use by people weighing in excess of 250 lbs. Proof of purchase is necessary to make a claim under warranty. Without limiting the generality of the foregoing, this warranty does not apply to stacking chairs which have been altered, refurbished or damaged through normal wear and tear, negligence, abuse, shipping, storage, fire, flood or earthquake. This warranty does not apply to natural changes that may occur in the colour or texture of the chairs whether as a result of exposure to sunlight or otherwise. This warranty is invalid if the purchaser is using the stacking chairs for rental purposes. The original purchaser’s sole remedy under this warranty is the replacement or repair of the defective product at Performance’s option. Due to changes in products, including styles, colours, leg and frame design and dye lots, Performance cannot guarantee when replacing or repairing a stacking chair, it will match the original purchase. This warranty does not cover labour or shipping costs incurred to repair or replace the stacking chair.
Plastic and Metal Folding Chairs
Performance Office Furniture warrants its plastic and metal folding chairs to be free from defects in material and workmanship for 5 years from the date of purchase as long as the original owner owns the product subject to the following limitations. Plastic folding chairs are not warranted for damage attributable to items with a temperature of over 40 degrees Celsius being placed on the surface or for use by people weighing in excess of 250 lbs. Proof of purchase must be provided to make a claim under this warranty. Without limiting the generality of the foregoing, this warranty does not apply to plastic or metal folding chairs which have been altered, refurbished or damaged through normal wear and tear, negligence, abuse, shipping, storage, fire, flood or earthquake. This warranty does not apply to natural changes that may occur in the colour or texture of the chairs whether as a result of exposure to sunlight or otherwise. This warranty is invalid if the purchaser is using the folding chairs for rental purposes. The original purchaser’s sole remedy under this warranty is the replacement or repair of the defective product at Performance’s option. Due to changes in products, including styles, colours, leg and frame design and dye lots, Performance cannot guarantee when replacing or repairing a folding chair, it will match the original purchase. This warranty does not cover labour or shipping costs incurred to repair or replace the folding chair.
PL Laminate Series Limited Lifetime Warranty
Performance Office Furnishings Ltd. promises to replace or repair any PL, PL Plus, PLT, Elements, boardroom or meeting table products that are defective in materials or workmanship for as long as the original purchaser owns the product. Without limiting the generality of the foregoing, this warranty does not apply to any laminate
products which must be replaced due to normal wear and tear, negligence, abuse, incorrect installation, freight damage, fire, flood, or earthquake. Glides, slides, hinges, and non-moving metal parts are only warranted for a period of ten years. This warranty is voided if the original product is altered, modified, refurbished, or used for rental purposes. Proof of purchase is necessary to make a claim under warranty. The original purchaser’s sole remedy under this warranty is the replacement or repair of the defective product at Performance Office Furnishings’ option. Due to changes in laminate colours and hardware, Performance cannot guarantee when replacing the product, the laminate or hardware will match. This warranty does not cover labour or shipping costs incurred to replace or repair the product.
Performance Office Furnishings Height Adjustable Table
Performance Office Furniture warrants its Height Adjustable Tables to be free from defects in material and workmanship as follows from the date of purchase as long as the original owner owns the product subject to the following limitations: • Table Tops – Lifetime • Non-moving metal parts – 10 (ten) years • Non-electrical components – 5 (five) years • Electrical components – 2 (two) years. Without limiting the generality of the foregoing, this warranty does not apply to Height Adjustable Tables which have been altered, refurbished or damaged through normal wear and tear, negligence, abuse, shipping, storage, fire, flood or earthquake. This warranty does not apply to natural changes that may occur in the colour of the tables whether as a result of exposure to sunlight or otherwise. This warranty is invalid if the purchaser is using the Height Adjustable Tables for rental purposes. The original purchaser’s sole remedy under this warranty is the replacement or repair of the defective product at Performance’s option. Due to changes in products, including styles, colours, leg and frame design, Performance cannot guarantee when replacing or repairing a Height Adjustable Table, it will match the original purchase. This warranty does not cover labour or shipping costs incurred to repair or replace the Height Adjustable Tables.
Steelwise Filing and Storage Warranty
Steelwise Office Systems warrants its steel office furniture, excluding mobile pedestals, to be free of defects for as long as the original purchaser owns the product subject to the following limitations. Steelwise warrants its mobile pedestals to be free of defects for the lesser of five years or as long as the original owner owns the pedestal, also subject the following limitations. These warranties do not apply to products which have been altered, refurbished, or damaged through normal wear and tear, negligence, abuse, shipping, storage, fire, flood, or earthquake. These warranties are void if the product is used for a purpose other than its advertised use if the product has been moved with objects inside or if it has been used for rental purposes. Locks and slides are warranted for 20 years.
The purchaser’s sole remedy under these warranties is replacement or repair at Steelwise’s option. These warranties do not cover labour or shipping costs incurred to repair or replace the product. Proof of purchase must be provided to make a claim under these warranties.
Krug warrants the construction and the finish of all our products to be free from defects in materials and workmanship for a period of 10 years from the date of purchase. This warranty is applicable to products in use by their original purchaser. This warranty does not apply to components not manufactured by Krug including textiles, which are subject to the specific warranties of those manufacturers, if any. Textiles (fabric, leather, vinyl, or any other covering material) suppliers do not guarantee their products for durability and color fastness, and nor does Krug. Casters, mechanical and electrical components have a warranty of five years from the date of purchase. The Krug warranty does not apply to COM-specified materials, damage caused by a carrier other than Krug, or variation in wood finishes due to natural wood color variation. Krug cannot be held responsible for variations in fabric dye lots from order to order. All fabric is carefully inspected when it is received, but a degree of variation in color should be expected. Repairs or replacement of any defect covered under this warranty by Krug will be made, at our option and method, at no charge to the original purchaser during the warranty period. Krug’s judgement is final and binding with respect to the nature or cause of defects or damage, and the necessity or manner of repair or replacement. This warranty does not apply to defects or damage resulting from:
- normal wear and tear occurring with the use of the product
- negligence, misuse, excessive use, alteration, improper cleaning or repair
- substitution or use of incorrect or unauthorized components or material
- handling or installation that is incorrect, or that causes damage or defect
- damage incurred by a freight carrier other than Krug
- wearing of finishes and fabrics, and normal variations in materials (including dye lot variations)
- properties of natural materials, including wood and leather
- exposure to environments with uncontrolled temperature and humidity (products must be transported, stored and used in climate-controlled conditions)
Our Commitment to the Environment
We started out being green
One of the three “e’s” in e3 Office Furniture stands for “environmentally friendly”. From day one of our business, we set out to offer customers choices to reduce their impact on the environment and to be the office furniture supplier with the lowest carbon footprint possible.
Our business started out online before opening a traditional bricks and mortar store. This was a bold step in back in 2010; no other office furniture dealer had ever attempted to create an online presence prior to creating traditional showrooms or stores. Today we call it e-commerce, but when we did it was unheard of in our industry. We even took it a step further…up until 2017 all employees worked from their home offices. As we grew, the need for collaboration required us to have a physical office, but we still have employees across Canada who work from home 5 days a week.
Where possible, we use coworking spaces as showrooms, and we will outsource our warehousing, delivery, and installation services if the services are available close to the client. This has allowed us to expand our service to customers across Canada without expanding our carbon footprint.
In addition to new office furniture, we offer used and remanufactured office furniture to customers. We have prevented thousands and thousands of tons of furniture from going into the landfill, by re-purposing surplus furniture to other customers and recycling when furniture is at the end of its life.
Green, greener, greenest – any level to fit your budget
One of the three “e’s” in e3 Office Furniture stands for “economical”. We offer you affordable solutions that allow you to select products that show your commitment to the environment without compromising quality or design. From recycled content to recyclability to Greenguard™ to BIFMA level™ product certification, we will be provide you with green solutions that fit your budget. We will never “green wash” our products. You will be given the hard facts regarding how green a particular manufacturers’ product really is.
Our Commitment to Our Community
We get involved
We believe in giving back to the community from which we make our living. From owner to employees, we have all continually given back to our community. From volunteering to fundraising, we get involved. We do not do it to promote our company…we do it because it is the right thing to do.
Our Corporate Values
We treat people right
We believe in treating people right…Everyone. Our customers. Our team. Our suppliers. Our community.
Our people are empowered to make decisions. They only have one rule to follow.
Treat people how they would want to be treated.
